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Customer Satisfaction Survey
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Warranty Survey
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Warranty Claim Number:
Claim numbers must start with two letters. Refer to your paperwork for your claim number.
My support technician(s) acted in a courteous and professional manner
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Strongly agree
My support technician(s) acted in a courteous and professional manner Strongly agree
Agree
My support technician(s) acted in a courteous and professional manner Agree
Neutral
My support technician(s) acted in a courteous and professional manner Neutral
Disagree
My support technician(s) acted in a courteous and professional manner Disagree
Strongly disagree
My support technician(s) acted in a courteous and professional manner Strongly disagree
I was satisfied with the amount of time it took to resolve my warranty issue
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Strongly agree
My support technician(s) acted in a courteous and professional manner Strongly agree
Agree
My support technician(s) acted in a courteous and professional manner Agree
Neutral
My support technician(s) acted in a courteous and professional manner Neutral
Disagree
My support technician(s) acted in a courteous and professional manner Disagree
Strongly disagree
My support technician(s) acted in a courteous and professional manner Strongly disagree
I was given a clear explanation of the warranty terms and how my claim would be resolved.
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Strongly agree
My support technician(s) acted in a courteous and professional manner Strongly agree
Agree
My support technician(s) acted in a courteous and professional manner Agree
Neutral
My support technician(s) acted in a courteous and professional manner Neutral
Disagree
My support technician(s) acted in a courteous and professional manner Disagree
Strongly disagree
My support technician(s) acted in a courteous and professional manner Strongly disagree
The amount of reimbursement I received met my expectations
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Strongly agree
My support technician(s) acted in a courteous and professional manner Strongly agree
Agree
My support technician(s) acted in a courteous and professional manner Agree
Neutral
My support technician(s) acted in a courteous and professional manner Neutral
Disagree
My support technician(s) acted in a courteous and professional manner Disagree
Strongly disagree
My support technician(s) acted in a courteous and professional manner Strongly disagree
On a scale of 0 to 10, how likely are you to recommend us to a friend?
*
0
1
2
3
4
5
6
7
8
9
10
0
Competitive 0
1
Competitive 1
2
Competitive 2
3
Competitive 3
4
Competitive 4
5
Competitive 5
6
Competitive 6
7
Competitive 7
8
Competitive 8
9
Competitive 9
10
Competitive 10
Is there anything else you would like to tell us about your experience?
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